Support
How can we help?
Write to us at support@selfwritten.app. A real person reads every message, usually within two business days.
Restore Premium on a new iPhone or iPad
Open Selfwritten → Settings → Restore purchases, while signed in to the Apple ID you used to buy.
Cancel or change your plan
iPhone Settings → your name → Subscriptions → Selfwritten. Changes take effect at the end of the current period.
Ask for a refund
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
My devices aren’t syncing
Check that both devices use the same Apple ID, that iCloud is on (iPhone Settings → your name → iCloud), and that Selfwritten is allowed to use iCloud. Settings → iCloud sync in the app shows the current status. New items can take a minute to appear.
The widget isn’t showing my newest card
The widget updates when you leave the app. If it still looks old, remove it and add it again: long-press the Home Screen → Edit → Add Widget → Selfwritten.
Reminders aren’t arriving
In Selfwritten, open Settings → Reminders and check the times. In iPhone Settings → Notifications → Selfwritten, make sure notifications are allowed and Focus modes aren’t silencing them.
Polish or Create it for me isn’t working
Writing help needs Premium and an internet connection, and has a generous daily limit that resets each day.
Erase everything
Settings → Your data → Erase all my data removes your content from all your devices and iCloud. This can’t be undone. Premium is not affected.
Still stuck?
Email support@selfwritten.app with your iPhone or iPad model and what you were trying to do. Please don’t include anything private you’ve written in the app; we never need it.
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